Shipping policy

Thank you for shopping with Ketone-IQ. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from ketone-iq.online.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Locations

We currently ship to addresses within the United States.

At this time, international shipping may not be available for all locations.

If shipping is unavailable to your location, you will be notified during checkout.

Estimated Delivery Times

Estimated delivery times may vary depending on your location and selected shipping method.

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days

Delivery estimates are provided as guidelines and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order ships, you will receive an email with tracking information.

Please allow up to 24 hours for tracking updates to appear in the carrier's system.

Delayed or Lost Shipments

While we strive to ensure timely delivery, shipping delays may occasionally occur due to weather conditions, carrier issues, holidays, or other circumstances beyond our control.

If your package appears lost or significantly delayed, please contact our support team and we will assist you in working with the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Ketone-IQ is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the package and product.

We will review the issue and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Ketone-IQ
Address: 6280 Sawmill Rd, Dublin, OH 43017
Website: ketone-iq.online
Email: support@ketone-iq.online

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)