Refund policy
Ketone-IQ wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a full refund on eligible purchases under the conditions outlined below.
Eligibility for Refunds
To be eligible for a refund:
- The item must have been purchased directly from ketone-iq.online.
- Refund requests must be submitted within 30 days of the original purchase date.
- Items must be unused, unopened, or in the same condition as received.
How to Request a Refund
To request a refund:
- Contact our support team via email: support@ketone-iq.online
- Include your order number, purchase date, and reason for the refund.
- Our team will respond within 2 business days with instructions.
Refund Process
- Once your refund request is approved, the refund will be processed to the original payment method.
- Refunds may take up to 7–10 business days to appear on your account, depending on your payment provider.
- Shipping fees are non-refundable.
Exchanges
If your item is damaged or defective, we can offer a replacement or exchange instead of a refund. Contact us at support@ketone-iq.online with details and photos of the damaged item.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Ketone-IQ
Address: 6280 Sawmill Rd, Dublin, OH 43017
Website: ketone-iq.online
Email: support@ketone-iq.online
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)